By either creating an account (Trade & Retail) or offering to purchase a product from us (Retail) or use the website in any way you agree to the below terms and conditions, Also if you use any of our images without seeking prior permission you will be held by the terms and conditions listed below.
Customer Service - CannaPaper is a Ltd company and is not the same business as our sole trade Business Quintessential or other ltd comapny Quintessential Tips We offer (CannaPaper Ltd) great customer service with a response to your query usually happening in 24 hours or less. (99.9% of the time you will have a response much sooner usually within 2 hours of emailing or phoning your query through).
While we have great customer service, we do not accept people phoning or emailing and being rude to us or any of the staff from either business. Please be aware that if you contact us and are rude then we will of course deal with you professionally but we do reserve the right to not serve you again. This includes people thinking threatening behavior is a tool to use.
SECTION 1 - ONLINE STORE TERMS
1.Acceptance of Orders - An order is not considered accepted until we have dispatched it. Up until dispatch we can change, Cancel & Delay dispatch as required for any reason. No Contract exists between Us (CannaPaper) & you the customer until marked as dispatched. By clicking the 'Complete order' button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order
Once Dispatched - From this point on we consider the order Accepted and we will honour the contract between both parties up until Delivery is achieved in conjunction with the distance selling regulations.
Wrong Prices or Text in Listings - We have no intention of misleading or misrepresenting our products but with human and technological error mistakes can happen. If you are looking through our site and find a price error or something in the listing body text please note you are welcome to contact us and let us know. You will have our thanks
However if your sole interest is to trawl our website to find and capitalise on an innocent mistake then please see above regarding order acceptance! If you make an order and we notice any issue relating to your order and a price error then we will contact you and invite you to pay the correct price - if you are an honest good person then naturally you will understand. If not,please accept our deepest apologies but we will not accept or send any products for less than the correct price, like stated above we do not accept orders till they are dispatched. This is final and we do take a dim view of people trying this type of thing with us being a small family business. Good people do not look to exploit others. Until an order is made and accepted no contract between either party exists
By using this website you are agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site. As the nature of the products is used in smoking or food supplementation, We only accept orders from people aged 18 or over, if you use this website under that age, CannaPaper Limited will not be liable for any issues arising from you violating our terms of service. Please don't use us if under 18.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
All images are copyrighted and the penalty for using them without prior written permission is £1000 per image used. Sharing of pictures via social media is allowed as long as original source Ie us are credited for the image etc and prior permission has been granted by us. £1000 pounds is for each image used and payment is not for a license. Payment will be collected by invoice & if failure to pay then Debt collectors will be used. In short don't use our images without consent. If you do use them without consent you agree to our charges and also any and all charges that are associated from your infringement .
Please note this also includes trademark infringement
All images despite the water mark are the copyright of CannaPaper Ltd or the originating Photographer - make sure you don't use images illegally.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks via SSL secure payment pages.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We will not be liable for any blogs on this site and by using our website you agree to not hold CannaPaper, its staff or third parties liable in any way.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any-time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, re-sellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Failure to do so will result in the time-scale increasing or delivery complications that CannaPaper are not liable for.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties such as blogs, reviews and any other social media.
Third-party links & Blogs on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, blogs or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or blogs. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. (l) ask to be retrospectively credited for Reward program. (m) abuse the free postage. (n) try and capitalize on mistakes.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Shopify or CannaPaper Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CannaPaper Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Section 21 - After-sale service
Questions, comments or requests regarding these terms and conditions or our Products should be directed to our Customer Service team via firstname.lastname@example.org
If you have any complaints these should be addressed in writing to CannaPaper 14 kenwyn Street Truro Cornwall TR1 3DJ.
DISCOUNT CODE TERMS AND CONDITIONS
Official CannaPaper Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order from www.quintessentialtips.com.
Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. Discount Codes and related offers are not open to employees of CannaPaper and we reserve the right to withdraw them and refuse or restrict any order at any time. Goods are supplied subject to our terms and conditions, which can be found at: Terms & Conditions.
1.Discount codes are not able to be applied retrospectivley and minimum spends may be required to activate the code. Read the info on the publication of the code - if unsure please contact us. Please dont make an order after the expitry date of the code and expect us to apply it to your order.
All Reward Program transactions are to be done at the time of purchase - Rewards Program Referrals or points are not applied retrospectively. It is for you the reward program user to make sure you utilize it - CannaPaper will not and has no obligation to give any points if you discover our reward program after you have made an order - be a normal person, sign up and understand there is only so much we can do. We are very busy and the rewards program is a stand alone third party tool that we pay for to give customers the chance to save bits here and there and be rewarded for their loyalty , but you cant expect us to retrospectively add points or give you something because you found our reward program after you made an order or if you referred a friend 10 days after you made an order without using the reward program interface. All Rewards and reward program activity is to be confined to the interface application - please only contact us if you have trouble spending the points or if you cant add them for doing a task.
- No Points or referral Discounts to be applied retrospectively.
- No Referrals to the same Billing or Shipping Address.
- Points have no monetery value outide the platform
- Referalls are only paid on orders over £30
Section 24 Payment for Non Reacuring Payemnts
You can make payment on our website using your credit or debit card
Cards - no money is charged before we dispatch the goods from our warehouse. (when the customer places an order we reserve the amount on their card, but we do not charge the card until goods have been dispatched.
Refunds: You have 14 days from the date of delivery to inform us about your wish to return the product providing it is unused. After this date the you have additionally 14 days to ship back the goods. Customers only pays for the cost of returning the product if we are informed within 14 days and item is returned to us in another 14 days - please note no refunds will be made until products are received and checked. If you think this means you can but a product and use half of it and then return it for a refund you can think again. if the product has been used and is not faulty we will not be able to refund you for it.
Returning unwanted orders
We are sure that you will be delighted with your items however, If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach CannaPaper.
Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by CannaPaper by either phone or e-mail. Any goods sent back without prior consent from CannaPaper will be sent back at your cost.
Section 25 - Subscription payments.
We now offer subscribe and save services on all our products, you do not have to use it, and we do not set it as the default payment method on our site. Our default will continue to be a single purchase you pay for and receive just like normal.
If you choose to buy a product on Subscription then you will be responsible for choosing the timescale for the subsequent re-deliveries. Once chosen you can check out and when your chosen timescale which is offered in weeks comes around your card will be charged automatically and you will then get a delivery of your chosen items. This service can be cancelled any time by you the customer via your account online with us and also directly through phone and email. Our subscription payment option is not designed to trick you sign you up without your knowledge, you will have to initiate it every step of the way and have full control via your account page with us over it.
Payment Terms - The customer is responsible for ensuring all payment cards used are kept up to date - once payment has cleared we will dispatch your subscription repeat order to you - if payment fails we will contact you to seek resolution, so we can dispatch. if no response is made from the customer to our contact requests then we will cancel your subscription order, Please note it is not up to us to stop your subscription order without you asking us to - Subscription orders will run indefinitely according to the timescale you have chosen so if for example, you order a bottle of CBD oil every 6 weeks, we will collect payment and dispatch for you every six weeks. You will need to cancel or terminate your subscription order if you want it to stop - you can do this via your account after logging in or by email with us.
Non refundable fees - There are no added fees to you using our subscription service. By signing up for it you will get charged in accordance with your wishes on checkout, but we do not apply charges with using the service, it will save you money, not cost you more.
Restrictions of use - our products are not to be re sold for higher prices elsewhere, and we reserve the right to not allow people to use the subscription service if we feel they are trying to abuse the system - abuse of the system includes multiple subscription terminations. Don't mess with us, just be cool.
Returns & Refunds for subscription orders - Just like with regular orders we offer the standard return procedure found up this page and in our Shipping pages. Should you buy an item and it is faulty we will ask for images and possibly a product return should the situation warrant it. If the product is deemed faulty by us via image or via inspection we will offer a full refund or replacement including postage charges to return the item if applicable. If the item is proven to be faultless we will ask for a payment for returning the item to you as the free shipping was used up in our initial delivery to you.
Termination of subscription - You can terminate your subscription at any time direct through email or through the website after logging in with your username and password. Please Terminate subscription before order due date to save unnecessary hassle. If you terminate a subscription while an order is in process and products out for delivery you will need to return the item to us for a refund if no longer wanted.
All returns will need to be sent recorded delivery. CannaPaper Limited will not be held liable for un-recorded returns lost in the post.
Disclaimers for using the website
Disclaimer: All reviews on this site are done so by individuals, what they say is down to them and we do not pay people in discounts or otherwise to make text reviews. Reviews should be used to gauge the quality and service - they should not be used in place of a trained medical professional when making a decision to buy any product to ingest. Our Reviews are third party verified and CannaPaper Limited accepts no liability in connection to them or any claim made in them.
SHIPPING INFO & ORDERING INFO & RETURNS INFO
We use Royal Mail for both domestic and International orders when possible - you can request a specific courier but shipping prices may change and any increase will need to be paid by you the buyer.
1. No Saturday Dispatch Unless By Special Request By Email
2. Customer Service For All Online Orders - 09.30 - 4.30 - Monday to Friday - please see our T& C's Page for Customer Service Times & Definitions.
3.By Ordering You Agree To Our Terms & Shipping Methods including Timescales. this is non negotiable.
4.By ordering from CannaPaper you agree that all unwanted purchase orders that we need to refund due to Customer Error and Not the error of CannaPaper will be refunded minus any Shipping Costs we spent to get you your parcel. This is to stop us being victim to serial order changers and people who would look to abuse our Free postage. If we have made an error that results in you not being happy or needing to return a order, we will pay and put the situation right both ways -
United kingdom Parcel Dispatch 48 Tracked Service - important please read
- Minimum order amount to get free delivery - £10
- Free Shipping - We use the Tracked 48 Service for free deliveries - We only offer Free Delivery once per order and only for orders £10 and above - if the parcel is returned to sender we will contact you to make payment for delivery or we will refund you - £1 for the cost of packaging and bank fees. If the issue regarding delivery is our fault - we will resend again at our cost or refund in full..
- We offer the Tracked 48 Service for Free and this comes with £100 Compensation for loss subject to a Royal Mail Investigation and the Timescale involved. We also offer other options for the Tracked 48 service which will increase cover while in transit but will cost you extra.
- The Tracked 48 Service from Royal Mail which we use for all domestic Free Deliveries over £10 has a delivery Aim of 2/3 days - this is not a guaranteed timescale and we will not compensate for late deliveries however 99.9% of all orders will arrive with no issues in 2/ 3 days. Even though this has a 2/3 day delivery aim, should the parcel get lost or misdirected, Parcels are able to be delivered up until 14 days after due date - this is in accordance with Royal Mail Terms
- You will receive a Tracker by email with each order & if you have provided a Mobile number - you will also receive SMS updates. If you are not in or not able to receive the parcel, you will be left a card and you will need to collect your order from the local depot.
- Severe weather and bank holidays and national emergencies may delay orders - we offer no compensation for any free delivery delays - delivery should happen in 2/3 days providing there are no issues - the parcel will be considered lost after 14 days from the due date at which point we will initiate a investigation with royal mail and resend or refund as required - we will not resend orders till the maximum delivery time defined by Royal Mail Has Expired.
- Tracked 48 does not mean you will get delivery in 48 hours from purchase - don't be silly. its a 2/3 day aim with the possibility of being longer - if you require a parcel guaranteed within 48 hours its your responsibility to pay for next day delivery.
Royal Mail Special By 1 Monday - Thursday (Guaranteed Service)
- If you wish to receive goods next day Monday through Friday then the postage method to choose will be the Special by 1 Service Monday - Thursday option at checkout - this means if you order on a Monday it will be with you on the Tuesday by 1PM. If you order on a Thursday then the product will be with you by Friday 1PM. You cant use this service on a Friday if you wish to revive your order on the Saturday - you must use the Saturday delivery option at the checkout if this is the service you require - if you order on a Friday using the standard Monday - Thursday Special by 1 option your order will be dispatched but it will not arrive till Monday. If you order on a Saturday then you order will not be dispatched until Monday and it will arrive on Tuesday.
- We do not guarantee any service during the Christmas postal period and we will not refund any postage between 16th December & January 3rd for issues regarding late delivery - The postal network is so busy at that time of year that we found in 2017 that most next day special by 1 orders arrived with the customer in 2 days - at this time please take this into account and while not ideal, if you require a order during this time period to be with you as quick as possible then we suggest using the special by 1 service still as it will still be the fastest method of delivery at this time.
High Ticket Items (Important Please Read)
Products or orders that come to £250 pounds or more require Royal Mail Special Delivery By 1pm service as the cover is enough to ensure a full refund or replacement should parcel get lost or damaged in transit. Its is down to you to do this and CannaPaper LTD can not be held responsible for any order that is lost or damaged in transit that has not had the correct postage applied. By not applying the correct postage for high ticket items and orders you could delay the dispatch while we contact you to pay the difference - If we don't get a reply or cant make contact we will then dispatch in accordance with the original order and all risk will be yours in the event of lost, damaged or delayed mail. in the event of loss or damage in transit only the base amount of cover will be able to be claimed for: Royal mail Basic Tracked 48 - £100 If you take the special by 1pm service we offer your orders will be covered up to £500.
Europe & Northern Ireland
We offer competitive rates with Royal Mail to provide tracked and non tracked shipping methods. please note that we cannot guarantee or compensate for lost untracked international mail. We will however work with you and Royal Mail to seek resolution for any claims of loss that are untracked with maximum compensation if investigation finds in your favour of £20. Delivery Times are between 4-9 days depending on seasonal peak postage times. If your parcel has not arrived in that time please contact us.
Rest Of World
As above we offer both untracked and tracked methods of postage to America and the rest of the world. please note that we can't guarantee or compensate for untracked methods of delivery but will help you seek a resolution from Royal Mail in the event of a loss, this means for example if you order £300 worth of items and choose untracked postage you will only be entitled to the base compensation of £20 so its worth evaluating your possible loss against the delivery method you choose. Delivery times are between 4-10 days depending on location and seasonal peak postage times. If you don't receive your parcel with in this time please contact us. CannaPaper is also not responsible for delays or issues that arrive from your home countries customs and boarder controls, from time to time Customs may intercept a package and this could make delivery times longer. Again any issues, the first thing to do is contact us so we can investigate. If your order is returned to us because of customs issues we will refund the product cost minus the postage fees.
Credit & Debit Card Payment / Amazon Payments - Goods dispatched within the alloted time period Subject to your details being valid and no further Verification or contact required.
Amazon Payments are Excepted - check out using your Amazon account details on our site and registered shipping address - as above.
Payment on collection - you can reserve products,and pay for them and collect them from our shop if required. Our shop is in Cornwall UK.
Payment Via Bank Transfer - You are welcome to purchase products via bank transfer, orders will not be dispatched till funds have settled in our account and this could hold up dispatch. If you wish to speed this process up please send a Bank confirmation via email after transfer has been made so we can confirm then dispatch ASAP. Please note all bank transfer fees are yours to pay and CannaPaper will not dispatch orders till the entire cost has been paid so please make sure you include the fees if your bank administers them.
OUR RETURNS POLICY
We are sure that you will be delighted with your items however, If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach CannaPaper. Please take the time to read our terms and conditions and returns information for an easy experience should you ever need to use it.
Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by CannaPaper by either phone or e-mail. Any goods sent back without prior consent from CannaPaper will be sent back at your cost.
All returns will need to be sent recorded delivery. CannaPaper Limited will not be held liable for un-recorded returns lost in the post. Please follow this to save disappointment when we don't take responsibility for the lost mail, It is unlikely to happen but in the interests of fairness this is what we require.
In the highly unlikely event that an item sent to you is found to be faulty, we request that you email us with a picture of the damage before any further action is taken. A picture of the invoice and packaging will also be required.
Once we have received checked the required picture(s) and or had the item sent back to us, we will then arrange for a replacement to be shipped. You may be required to send the item(s) back using the return slip provided. Return postage costs will be refunded * provided the product is faulty and has not passed our inspection.
Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use. We have a 7 day policy for returns on Damaged items. This usually represents damage or losses that have occurred during transit.
If you have a parcel arrive that looks like it has been tampered with, take pictures or recording before opening. Once you have notified us of the damage please send images of damage / loss so we can begin claiming from Royal mail. we may require the item or packaging to be sent back and the usual time frame for Royal mails investigation to be completed is 14 days however it can be up to 21 days. Once a reply to our claim is received from RM we will refund in full or re send the products as you wish.
As our range is all hand-finished and quality checked before leaving the factory, it is unlikely for there to be defective items, however, in the event that this is the case, CannaPaper Limited must be contacted within 7 days to discuss and make arrangements for the return.
On non CannaPaper Branded products you will have 14 days to return using the standard procedure. Please note that defective products will be checked thoroughly before a refund is issued. Contact us in the first instance before returning product and when you do send it back follow our terms listed on this page.
Incorrect items received:
While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself.* we request that you email us with a picture of the item before any further action is taken. A picture of the Invoice will also be required.
Once we have received the required picture(s) and examined them, we will arrange for a replacement to be shipped. You may be required to send the incorrect item(s) back using the return slip provided before a new replacement is issued.. Return postage costs will be refunded *
Please detail which items you would like as replacements on the returns slip. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. A refund will be issued for any costs owed to you minus £1 restocking fee.
In the very rare event of a parcel being lost in transit we will work with you and Royal Mail or our couriers to seek a resolution ( subject to an investigation by Royal Mail If you have chosen a untracked method of postage and live outside of the United Kingdom you will only be able to be compensated for up to £20 per claim so we recommend you evaluate the pros and cons of tracked postage. All Royal mail claims for loss or damage can take up to 21 days so please be ready for the time frame in this situation. On completion of the investigation we will contact you to move forwards.